Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Cancelling your IELTS test

If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.

Please note that refunds can take four to six weeks to process.

To cancel your test date, please download and complete our Request for Refund or Test Date Transfer Form and return to us. (Please note that you need to sign the form.) You can find the documents below in the download section. 

Only original medical certificates in English are accepted. If we have not received both required documents at our office in Yaounde by the fifth working day after the test, you will be marked as absent and forfeit all claims.

If your request is approved, you will get a refund, minus an administration charge of 25% of the test fee

Copies must be sent by email. 

Requesting a test day transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date, free of charge.

Please note that the new test date must be within three months of the original date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.

If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.